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Clinic Policy

Beyond ensuring operational efficiency, this policy serves as a vital safeguard for our students' learning and our therapists' professional practice. It sets the benchmark for clinical excellence, ensuring every patient benefits from a treatment plan that is as thorough as it is regulatory-compliant.

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​Please read our policy carefully.

1. Cancellation Policy

For Single Session Clients:

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24+ hours before sessions start: No charge

2–12 hours before sessions start: Charge 50% of the order price

Less than 2 Hours (Late Cancel) or No-show: Charge 100% of the order price

No-show charge applies from FIRST occurrence

Fee must be FULLY paid before next booking

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For Multi-Session Bundle Clients:

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Less than 2 Hours (Late Cancel) or No-show will deduct 1 session/time on your subscription

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For Whole Year Access Clients:

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1st Late cancel / No-show: Warning

2nd Late cancel / No-show: Suspend your subscription for 3 days

3rd Late cancel / No-show: Suspend  your subscription for 7 days

Repeated Late cancel / No-show may cause Termination of Subscription

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Late Show:

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Late >15 min will be deemed as No-Show

2. Code of Conduct

Respect for Our Students

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All services are performed by students in training. Clients are expected to treat students with professional courtesy and respect their learning process at all times.

 

Zero-Tolerance Policy

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OCOT & SunCare Clinic maintains a Zero-Tolerance Policy regarding the following behaviours:

 

  1. Sexual Harassment: Any form of suggestive language, inappropriate touching, or sexual advances.

  2. Bullying and Harassment: Including verbal abuse, threats, discrimination, intimidation, or physical aggression.

  3. Inappropriate Conduct: Any behaviour that causes a student to feel unsafe, uncomfortable, or offended.

3. Client Arrival & Assessment Policy

Clients are required to arrive 10 minutes prior to their scheduled appointment time to allow for a proper assessment.

If a client arrives at the scheduled appointment time, the assessment will be conducted within the booked session time, which may reduce the duration of the hands-on treatment.

4. Student Request Policy* 

Effective on April 15, 2026, the clinic will no longer accept 'student request' bookings. Clients will be assigned a massage student according to clinic scheduling and availability

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